ICBC Physiotherapy is a contracted agreement between the insurance company (ICBC) and the patient (you), which allows you to access physiotherapy care immediately following an MVA (motor vehicle accident). At Bri Hicks Physio & Performance, we specialize in treating post-MVA injuries such as whiplash, concussion, sprains and strains.

Provided you notify ICBC of the accident within the 12-week timeframe, you will have access to the necessary physiotherapy treatments you need.

Since May 2021, Enhanced Care through ICBC covers everyone for 12 weeks after their crash no matter who was responsible. That means you don’t have to wait to start your pre-approved treatments. All you need is your ICBC claim number, which is created when you submit your claim. You are entitled to 25 FUNDED PHYSIOTHERAPY SESSIONS within the first 12 weeks after your accident.

Physiotherapy facilitates recovery from car accident injuries by addressing pain, restoring range of motion, and improving muscle strength. Through personalized treatment plans, physiotherapists focus on optimizing functional mobility and providing education for self-management, contributing to a more efficient and comprehensive recovery process.

• Decreased pain

• Increased range of motion

• Improved quality of life

• Increased independence and function

• Increase in strength

• Increase in balance and coordination

• Faster return to work

• Faster return to previous activities (sports, hobbies, etc.)

At Bri Hicks Physio & Performance, we believe that complete care means no extra payment. While some clinics require a user fee, we do not charge any additional fees for your appointments. We offer direct billing to make this process even easier for you.

• Initial Assessment Fee: $0

• Follow Up Fee: $0

• ICBC Physiotherapy Initial Assessment: 45 minutes

• ICBC Physiotherapy Treatment Follow Up: 25 minutes

No, a doctor's note is not required if your accident occurred within the last 12 weeks; you can start treatment immediately once you have acquired your claim number.

Common injuries following a Motor Vehicle Accident (MVA) include whiplash, soft tissue injuries, fractures, head injuries, concussion, back injuries, chest injuries and neck injuries. The severity and type of injuries can vary based on factors such as the collision's intensity and the use of safety features. Seeking prompt medical attention is essential for a thorough assessment and appropriate treatment.

The recovery time from a motor vehicle accident can vary significantly depending on various factors, including the severity of the accident, the nature of injuries sustained, the effectiveness of treatment, and individual differences in healing. Minor injuries might resolve in a matter of weeks, while more serious injuries may require months or even years for complete recovery.

It's crucial to follow the advice of your physiotherapist and other healthcare professionals, adhere to the prescribed treatments, and attend your physiotherapy sessions to ensure the most optimal recovery time.

Yes! You have the flexibility to engage in any single service or a combination of pre-approved medical practitioners within a 12-week timeframe from the date of your accident.

You should report your claim to ICBC as soon as it’s safe to do so. You’ll need a claim number to start your pre-approved treatments, which will be generated for you as soon as you submit your claim. You can report a claim 24 hours a day, seven days a week. ICBC’s online claims service is the fastest way to report your claim, but you can also call them at 604-520-8222 or at 1-800-910-4222 if you are outside of the Lower Mainland.

Have this information ready:

• Your BC Services Card or your online banking credentials (to verify your identity when reporting your claim online).

• Your driver’s licence and vehicle information if you were a driver.

• The date, time and location of the crash.

• Any photos or video footage of the crash.

• The contact information of anyone who was involved or witnessed the crash.

• Any receipts for expenses you have already incurred because of the crash.

*This information is taken DIRECTLY from the ICBC “Overview of the Injury Claims and Recovery Process” page and should be visited and read thoroughly to gain a full understanding of the process and your rights.

Should you find that a complete recovery requires additional sessions beyond the initial weeks of approved care, we can facilitate an extension request. In such cases, we will submit an extension request to your ICBC claims specialist, seeking the necessary funding for the continued support you may require. Sometimes a doctor’s note may be needed for this stage, but this will be communicated to you if deemed necessary.

Clients may attend different therapy treatments at different clinics and/or different therapists. For example, you may attend Physiotherapy appointments in our clinic/location and Kinesiology in another clinic/location. However, clients are NOT allowed to use the same treatment in different clinics and locations; i.e. go for a Physiotherapy appointment today in our clinic/location and tomorrow go to another clinic/location.

You are required to obtain a doctor’s note for approval of sessions if your accident was longer than 12 weeks (3 months) ago. Your doctor needs to specify that you are requesting physiotherapy as an ICBC treatment modality.

ICBC approval will be required prior to booking your appointment.