FAQs

  • Do I need a doctor’s referral to come to physiotherapy?

    A referral from your doctor is not required to receive physiotherapy in British Columbia. However, some private insurance companies do require a doctor’s referral for extended health benefit reimbursement, so it is best to check with your provider before your first visit.

  • How many sessions are needed?

    This varies greatly depending on the scope and severity of the condition you present with. After a detailed initial assessment, your physiotherapist will create a personalized treatment plan that is mutually agreed on.

  • What do I wear to my appointment?

    Please come to your appointment in comfortable, loose clothing that doesn’t restrict movement. We also recommend wearing comfortable footwear such as a trainer, running or weightlifting shoe.

  • Can you direct bill to insurance companies/providers?

    We do not direct bill at this time. However, a detailed receipt will be provided so that you can submit the services to your provider for reimbursement.

    *We direct bill to WorkSafeBC and ICBC if you are approved for funding.

  • Do you accept ICBC or WorkSafeBC Claims?

    Yes, we offer WorkSafeBC Physiotherapy and ICBC Physiotherapy. Please note you must have funding approval to book these sessions.

  • How much education do physiotherapists have?

    Regulators now require Canadian trained physiotherapists to have an undergraduate degree and a 2 year Master’s degree in Physiotherapy. We also have to pass rigorous National licensing examinations and are constantly staying up to date with new research through continuing education courses.