Frequently Asked Questions

A referral from your doctor is not required to receive physiotherapy in British Columbia. However, some private insurance companies do require a doctor’s referral for extended health benefit reimbursement, so it is best to check with your provider before your first visit.

This varies greatly depending on the scope and severity of the condition you present with. After a detailed initial assessment, your physiotherapist will create a personalized treatment plan that is mutually agreed on.

Please come to your appointment in comfortable, loose clothing that doesn’t restrict movement. We also recommend wearing comfortable footwear such as a trainer, running or weightlifting shoe.

Yes, we currently bill to most extended health insurance providers such as Pacific Blue Cross, Sun Life, GreenShield and various other insurance companies supported through Telus Health eClaims such as Canada Life. If you would like to double check if we can direct bill to your insurance company, connect with me here.

You can find the consent form for direct billing at the link below. Please make sure you read this thoroughly, as well as fill out the intake form with your health insurance information.

Benefits Assignment, Electronic Transmission Authorization, and Consent Form

Yes, we offer WorkSafeBC Physiotherapy and ICBC Physiotherapy. Please note you must have funding approval to book these sessions.

Regulators now require Canadian trained physiotherapists to have an undergraduate degree and a 2 year Master’s degree in Physiotherapy. We also have to pass rigorous National licensing examinations and are constantly staying up to date with new research through continuing education courses.